Cancellation And Refund Policy
Mobile/DTH/Data Card Recharge Refund Policies
All sales of service are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Recharge for and all charges that result from those purchases. Ensta Service is not responsible for any purchase of Recharge for an incorrect account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Services has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on (email ID mentioned) or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of service then you will be refunded the money within 7 working days from the date of the receipt of your email
For cases if you are doing recharge from your Ensta Service account balance and you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
- Payments are processed through Ensta Services, for more details visit- https://enstaservice.in
Refund Policy for B2B Customer :
B2B customer, takes the balance. In any event, the balance will not return.
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.